Frequently Asked Questions

1.

Can you recreate the designs from your examples on this website?

Yes, we can absolutely do that! And you know what, we can do even better than that! If you see a design that you like anywhere, simply save an image and share it with us, and we will try our best to recreate the design for you with your own customization!

2.

What kind of customization options for jewelry pieces do you offer?

We offer any kind of customization you can dream up - seriously! Whether it’s your child’s footprint, first doodle, or even their adorable stick-figure family, we can turn it into a stunning 18k gold masterpiece that you actually WANT to wear as an adult.

Want a tiny engraved love note? Done. A fingerprint shaped like a heart? Absolutely. If you can imagine it, we can create it!

3.

What materials do you use?

We use only the finest precious metals like solid 18k gold, diamonds, and gemstones to create our jewelry - no gold vermeil BS here! Every piece is meticulously crafted for lasting beauty and durability because your memories deserve nothing less. Sorry, not sorry.

4.

How long does it take to get my order?

Since every piece we create is custom-designed with our clients and entirely handmade, our process does take some time - but trust us, it’s so worth the wait!

Here’s how it works:

1️⃣ Join the Waitlist - First, you’ll sign up to secure your spot. Once it’s your turn, we’ll send you an email to schedule a virtual meeting with our designer.

2️⃣ Design Consultation - In this session, we’ll get to know you and your vision to create something truly one-of-a-kind.

3️⃣ Design Process (1-4 weeks) - Our designer will craft an initial design within a week. Depending on revisions, finalizing your perfect piece can take up to 3-4 weeks.

4️⃣ Handcrafting (4-6 weeks) - This is where the magic happens! Our skilled artisans bring your design to life, meticulously shaping every detail by hand.

5️⃣ Quality Check & Final Confirmation – Before shipping, our Quality Control team ensures perfection, and we’ll do a final check-in with you.

From start to finish, the process typically takes 2-3 months - but trust us, when you finally hold your custom treasure in your hands, you’ll know it was worth every second!

5.

What is your return policy?

Because each piece is custom-designed and handcrafted just for you, all sales are final once production begins. However, we want you to absolutely love your jewelry, so here’s how we ensure your satisfaction:


🔹 Design Approval: Before we begin crafting, you'll have multiple opportunities to review and approve the final design. We’ll work closely with you to ensure it’s exactly what you envisioned.

🔹 Quality Guarantee: If there’s a craftsmanship issue or defect upon arrival, let us know within 7 days of receiving your order. We’ll repair or remake the piece at no cost to you.

🔹 Modification Requests: If you need a small adjustment (e.g., chain length, engraving correction), reach out before the final confirmation and we’ll do our best to accommodate for a reasonable fee.


Since each piece is made just for you, we can’t accept returns or exchanges for changes of heart - but rest assured, we’re committed to making sure you’re thrilled with your custom treasure!